Last updated: May 15, 2025 · Effective immediately
⚠ Important: All sales made by Levam Corp Distributors are final. Returns, exchanges, and refunds are only considered in strictly limited circumstances as outlined below. No exceptions will be made outside of this policy.
Levam Corp Distributors operates under a strict All Sales Final policy. Once an order has been confirmed and payment has been received, the sale is considered complete and binding. Under no circumstances will Levam Corp accept returns, issue refunds, or process exchanges for the following reasons:
An RMA request will only be considered under the following strictly limited circumstances:
⚠ All RMA claims must be submitted within 48 hours of delivery. No exceptions.
The 48-hour window begins at the time of confirmed delivery as recorded by the shipping carrier's tracking system. Claims submitted after this window will be automatically denied, regardless of the circumstances. It is the Partner's responsibility to inspect all deliveries immediately upon receipt.
Acceptance of a shipment without filing a timely claim constitutes acknowledgment that the goods were received in satisfactory condition and in the correct quantity.
To initiate an RMA claim, the Partner must send an email to partners@levamcorp.com within the 48-hour window with the subject line: "RMA Request — Order #[Order Number]". The email must include all of the following:
Incomplete claims — missing photos, missing order information, or submitted after the 48-hour window — will be automatically denied without further review.
Upon receipt of a complete RMA request, Levam Corp will:
If an RMA claim is approved, Levam Corp will determine the appropriate resolution at its sole discretion. No cash refunds will be issued under any circumstances. Approved resolutions are limited to:
No cash refunds, wire transfers, ACH reversals, or chargebacks will be accepted as a form of resolution under any circumstances.
If Levam Corp determines that the defective or incorrect item must be returned, a Return Merchandise Authorization number (RMA#) will be issued. Products returned without a valid RMA# will be refused and returned to sender at the Partner's expense.
Return shipping costs will be covered by Levam Corp only in cases where the wrong item was shipped. In all other approved cases, return shipping is the Partner's responsibility unless otherwise agreed in writing.
⚠ Initiating a chargeback or payment dispute without first following this RMA process is a violation of our Partner Agreement.
Partners who initiate chargebacks or payment disputes outside of this RMA process will have their account immediately suspended and all outstanding credits forfeited. Levam Corp reserves the right to pursue legal action and recover all associated costs, fees, and damages resulting from fraudulent or unjustified chargebacks.
All RMA requests must be submitted via email only: